Refund policy
30-Day Returns
We want you to be happy with your purchase. Discovery Home Colorado accepts returns on eligible products within 30 days of the date your order is received.
To be eligible for a return, the item must be:
- In the same condition that you received it
- New, unused, and unworn
- Free from damage, stains, odors, or signs of use
- Returned with original tags, if applicable
- In its original packaging when applicable
- Accompanied by proof of purchase
Items that do not meet these requirements may not be eligible for a refund or exchange.
How to Start a Return
To request a return, please contact us at hello@discoveryhomecolorado.com before sending any item back.
Please include your order number, the item(s) you would like to return, and the reason for the return.
Once your return request is approved, we will provide instructions for returning your item.
Items returned without first receiving return authorization may not be accepted.
Return Shipping
Returns are accepted by mail.
Return shipping costs are the customer's responsibility. Discovery Home Colorado does not provide prepaid return shipping labels for standard returns.
We recommend using a trackable shipping service when returning an item. Discovery Home Colorado is not responsible for items lost or damaged while being returned to us.
Exchanges
We accept exchanges on eligible products within the 30-day return period.
If you would like to exchange an item, please contact us before sending it back. Exchanges are subject to product availability.
If the requested replacement item is unavailable, we may issue a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it and contact us as soon as possible if:
- Your item arrives damaged
- Your item is defective
- You receive the wrong item
- An item is missing from your order
Contact us at hello@discoveryhomecolorado.com with your order number and, when applicable, photographs showing the damage or issue.
We will review the situation and work with you to determine the appropriate resolution.
Non-Returnable and Final Sale Items
Certain products are not eligible for standard returns, including:
- Custom-made or personalized products
- Personalized items
- Gift cards
- Perishable goods
- Items specifically identified as final sale
- Products that have been used, worn, damaged, altered, or otherwise do not meet the return requirements above
This exclusion does not prevent you from contacting us about an item that arrives damaged, defective, or different from what you ordered.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.
If your return is approved, the refund will be issued to your original payment method within 10 business days.
Please remember that your bank or credit card company may require additional time to process and post the refund after we issue it.
If you have not received your refund after the applicable processing time, please contact us at hello@discoveryhomecolorado.com.
Refund Amount
Approved refunds are for the purchase price of the returned product.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part, such as sending the wrong item.
Return shipping costs are the customer's responsibility for standard returns.
Questions About Returns
If you have any questions about our return and refund policy, please contact us:
Discovery Home Colorado
Email: hello@discoveryhomecolorado.com
We are happy to help with any questions regarding returns, exchanges, or refunds.